Case Study
LogiServe (شاحن)
A unified logistics management platform that brings customs clearance, fleet dispatching, container tracking, and document archiving into a single system.
The Challenge
NALS Group managed their entire logistics operation — customs clearance, container tracking, fleet dispatching, and document archiving — across disconnected spreadsheets, phone calls, and paper records.
The Solution
We built LogiServe (branded “Shaa7en” — شاحن, meaning “Shipper”), a unified logistics management platform that brings every part of the operation into a single system.
Platform Modules
Customs Clearance Management
Track every customs file from port arrival to release with defined status stages, full traceability, and searchable declaration records
Fleet & Transportation
Assign trucks and drivers to trips, track container movements from port to warehouse, and monitor delivery status with live GPS on an interactive map
Vessel Tracking
Monitor inbound ships carrying cargo to plan port operations and container pickup before the vessel docks
Document Archive
Structured digital archive replacing physical filing — bills of lading, customs declarations, and delivery receipts organized by client and shipment
AI-Powered Customs Assistant
Intelligent assistant for looking up customs tariff codes, matching invoice items to HS codes, and checking regulatory requirements
Role-Based Access Control
Three user roles — Manager, Transportation, and Clearance — with granular permissions and full audit trails of every action
Mobile Driver App
Dedicated app for truck drivers to receive trip assignments, update delivery status, and share live location
Client Portal
Self-service portal where key clients track their shipment status directly, reducing inbound inquiry calls
Core Capabilities
Results
Value Delivered
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